Giverny & Monet | Half Day Private Tour with Hotel Pick-up

IMPORTANT INFORMATION

• Physical Fitness: A good level of physical fitness is recommended. This tour is not suitable for individuals with reduced mobility or elderly travelers. It is not
wheelchair accessible and is not advised for travelers with back problems, heart conditions, or other serious medical concerns.
• Punctuality:
Please be ready on time at the designated meeting point (in front of your hotel, outside your apartment building, or at the specified meeting location). Late
arrivals will not be refunded, and the tour will proceed as scheduled. Timing is crucial to ensure access to the Palace and gardens during the allocated slots.
• Challenging Terrain: Due to uneven surfaces, this tour may be difficult for those with walking difficulties. Participants must be able to follow the guide for
approximately 2-3 hours.
• Priority Access: While this tour includes priority access with a reserved time slot, entry may still be delayed due to the Palace’s security procedures.
• Age-Specific Rates: For preferential rates, proof of identity is required. Access may be denied in the event of non-compliance with age limits.
• Accessibility: Access to the palace can be challenging for visitors with reduced mobility.

• Tickets and Transport:

Entrance tickets and transportation in an air-conditioned minivan are included in the tour package. Important: This voucher is not valid for direct entry at the venue. It must be presented to the tour operator or guide as proof of booking.

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Tour Operated by Paris Webservices / PRGY
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TRAFFIC IN PARIS

Please note that traffic between Paris and Versailles can sometimes extend travel times to over an hour. To optimize your journey:
• Pickups: Our pickups are limited to the western part of Paris and select districts to reduce long vehicle trips and avoid delays.
• Departure to Giverny: We recommend choosing a meeting point in the western part of Paris. This allows the driver sufficient time to reach Giverny and
ensures you arrive on schedule for your guided visit.
• Return to Paris: If your final destination is in central or eastern Paris, consider selecting a return meeting point in the western part of the city (e.g., near the
Eiffel Tower). From there, you can conveniently use the metro to reach your destination.
By following these suggestions, you can minimize travel time and enjoy a smoother overall experience. For personalized advice on meeting points or metro
routes, feel free to contact us. We are here to help make your trip as seamless as possible.

COVID-19 SAFETY MEASURES

To ensure the safety and well-being of all participants, the following measures are in place:
• Face Masks: Face masks are required for guides in public areas and are strongly recommended for participants.
• Sanitization: Gear and equipment are sanitized thoroughly between uses.
• Social Distancing: Social distancing is enforced throughout the tour experience, including during group activities.
• Hygiene Protocols: Hand sanitizer is available upon request, and frequent hand washing is encouraged.

GOOD TO KNOW

To ensure a safe and comfortable visit, please keep the following points in mind:
• Comfortable Shoes: There will be some walking during the tour, including cobblestone streets, so it’s recommended to wear comfortable shoes.
• No Large Bags or Umbrellas: Large bags and large umbrellas are not permitted inside the sites. Please bring smaller items for your convenience.
• No Cloakroom: There are no cloakroom services at the sites, so it’s best to travel light and leave unnecessary items at your hotel.
• Health Considerations: If you have back problems, difficulty walking, or other health issues, we recommend reconsidering this tour as the Palace grounds are
extensive, and guides cannot provide personal assistance.
• Access Delays: On peak days, security checks may slow down access, even with a reserved time slot.

Your reservation is not confirmed until you receive a confirmation from us via email under 48 hours.

CANCELLATION POLICY

Please review our cancellation policy carefully before booking:
For Private and Group Bookings
1. Cancellations up to 7 days before the event:
• No cancellation fee; a full refund will be issued.
2. Cancellations between 7 days and 48 hours before the event:
• A 50% cancellation fee will apply.
3. Cancellations less than 48 hours before the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."

IMPORTANT NOTES

• Interruption of Tour or Service: If a client (private or group) interrupts the tour or service during its delivery, no refund will be
provided for the unused portion.
• Last-Minute Cancellations: Due to the high demand for our expert guides, we are unable to accept last-minute cancellations.
Please plan ahead to avoid issues.
• Late Arrivals: Clients arriving after the scheduled start time of the tour will be considered a "no-show." No refund or
rescheduling will be offered, regardless of the reason.
• Uncertainty in Plans: If you are unsure about your availability or plans, we strongly advise against booking. Our policy is strict
to maintain operational consistency and guide availability.
• Travel Insurance Recommended: To protect your investment, we recommend purchasing travel insurance to cover
unexpected events, such as illness, emergencies, or travel disruptions.
• Time Zone Awareness: Be mindful of time zone differences or incorrect time management, which may result in delays or
missed tours. Refunds will not be provided in such cases.
• Organizer Rights: We reserve the right to cancel or modify tours without prior notice if necessary for the comfort or safety of
participants.
Note: Your reservation is confirmed only upon receiving a confirmation email from us within 48 hours of booking.

PAYMENT PROCESSING

Advance Payment Requirement

• All private and group bookings require advance payment to confirm the reservation. Payments can be made using MasterCard or VISA through our secure
online platform.
Secure Payment System (SSL)

• Your bank card details are encrypted (up to 128 bits) using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the internet.
Payment will remain on hold until the services are confirmed.

3D Secure Payment System

To protect against online fraud, Visa and MasterCard employ a 3D Secure payment system:
1. Enter your card details.
2. Authenticate your identity via a one-time code sent by your bank (via SMS).
3. Complete your payment. Once validated, you will receive a confirmation email.

Important Notes About Payment:

• Secure Information Handling: Paris Webservices (PWS) will never ask for your bank details via email. Payments should only be made through our secure
platform or your bank's authentication page.
• Cross-Border Payments: Some banks may restrict 3D Secure payments made from outside your country of residence. Please verify with your bank if you
experience issues.
• Supplier or Service Changes: In rare cases, suppliers may adjust dates, prices, or inclusions. In such cases, PWS reserves the right to accept or deny your
payment.

RESERVATION AND PAYMENT CONFIRMATION PROCESS

• Payments will remain on hold until our reservation center confirms the availability of services.
• Once confirmed, you will receive a personalized email for each booked tour, event, or service. If we cannot confirm your booking, we will notify you, and no
charges will be applied.
• Confirmation Timeline: If the tour is available, confirmation will be provided within 1 business day, and your credit card will be charged 100% of the total cost,
including taxes and booking fees.

CURRENCY

• Charges will be debited in Euros. Prices include all applicable taxes and VAT.