Cancellation Policy – Paris Webservices

Cancellation & Refund Policy

At Paris Webservices, we offer a wide variety of services including sightseeing tours, private experiences, airport transfers, chauffeur services, museum tickets, and excursions operated either directly by Paris Webservices or by carefully selected partners.

Because each product has different operational requirements, cancellation conditions may vary depending on the service booked.

This policy applies to all customers, including:

• Individual travelers
• Travel agencies
• Tour operators
• Hotels and concierge services
• Corporate clients
• Third parties booking on behalf of another traveler

By completing a reservation through our website, you acknowledge and accept these cancellation conditions.

Cancellation Period

Each tour or service has its own cancellation deadline.

Depending on the product, the cancellation period may vary from:

• 36 hours
• 48 hours
• 7 days (for most private tours)
• or another deadline specifically indicated on the product page.

The cancellation policy displayed on the individual product page always takes precedence over this general policy.

For your convenience, the applicable cancellation conditions are clearly shown near the bottom of every tour or service page before you complete your booking.

Why Do Cancellation Deadlines Vary?

Some services require much more preparation than others.

Depending on the product, we may need to:

• purchase museum tickets,
• reserve timed-entry admissions,
• hire licensed guides,
• schedule vehicles and drivers,
• organize hotel pickups,
• confirm external suppliers,
• or reserve limited spaces with partner companies.

For this reason, cancellation periods vary according to the operational requirements of each service.

Private Tours

Most private tours require advance ticket purchases and the reservation of a licensed guide exclusively for your group.

For this reason, private tours generally require 7 days’ notice for cancellation.

Unless otherwise stated on the product page:

• More than 7 days before the tour: Full refund.
• 7 days or less before departure: No refund.

Special Tours

Some tours operated by Paris Webservices or by our partners may have specific cancellation conditions.

Examples may include:

• Normandy Tours
• Multi-day excursions
• Special events
• Seasonal products
• Partner-operated services

Whenever a specific cancellation policy applies, it is clearly displayed on the corresponding product page and becomes the applicable policy for that reservation.

Changes to Your Reservation

Modification requests are always subject to availability.

Depending on the service booked, modification deadlines may also vary.

Please refer to the conditions displayed on the product page.

No-Show Policy

Customers who fail to attend the service at the confirmed meeting point or pickup location within the required time will be considered a No-Show.

No-shows are non-refundable.

This includes, but is not limited to:

• arriving late,
• going to the wrong meeting point,
• waiting at the wrong hotel,
• missing hotel pickup,
• transport delays,
• missed timed-entry tickets,
• or failure to contact us.

Hotel Pickup

For services including hotel pickup, our driver will normally wait up to 10 minutes after the confirmed pickup time.

After this period, the driver must continue the route to avoid delaying other guests.

Failure to be present within this waiting period will be considered a No-Show.

Refund Procedure

Cancellation requests must be submitted using the Contact Form available on our website.

Approved refunds are generally processed within 10 to 15 business days, depending on your bank or credit card provider.

Third-Party Services

Some experiences available on the Paris Webservices website are operated by carefully selected partner companies.

Where applicable, the partner’s cancellation conditions will be indicated on the product page and become the applicable conditions for that reservation.

Important Notice

Before confirming your reservation, we strongly recommend that you read the cancellation policy displayed on the individual product page.

The cancellation conditions shown on each tour or service page always prevail over this general Cancellation & Refund Policy.