GENERAL TERMS AND CONDITIONS OF SALE AND USE

Paris Webservices
Version applicable as of 1 January 2025

1. Company presentation

The website www.pariswebservices.com  is published by:

Paris Webservices
18 rue José-Maria de Heredia
75007 Paris – France
RCS Paris: 489 776 526
Atout France registration : IM075120025
Financial guarantee: APST – 15 avenue Carnot, 75017 Paris
Professional Civil Liability Insurance: HISCOX France

Paris Webservices carries out the following activities:

  1. Organisation and execution of tours / visits / excursions / transport
  2. C-to-B intermediation with professional service providers
  3. Tourism consulting & personalised support

Any booking implies full acceptance of these General Terms and Conditions.

2. Activities of Paris Webservices

2.1. Main services: visits, excursions, tours and transport

Paris Webservices designs, organises and directly operates tourism services such as:

  • Guided tours,
  • Private or small-group excursions,
  • Gastronomic, cultural and heritage activities,
  • Customised experiences,
  • Tourist transport services, including:
    • travel by vehicle with driver,
    • provision of vehicles for visits, events or activities,
    • urban or regional tourist transport in compliance with applicable regulations.

These services are carried out by Paris Webservices or by professional drivers who are partners and comply with French legal requirements.

2.2. Subcontracting and C-to-B intermediation with professional providers

Paris Webservices connects its clients with carefully selected professional providers, such as:
independent guides, excursion providers, artisans, chefs, artists, tourist drivers, producers, shopkeepers, as well as certain hotels, restaurants and boutiques.

Role of Paris Webservices

  • Paris Webservices acts as an intermediary and reseller, and not as the direct producer of the service.
  • The performance contract is concluded between the client and the provider.
  • The provider is solely responsible for its service.
  • Paris Webservices handles payment processing when it collects funds on behalf of the provider.

Paris Webservices also provides the connection, coordination, transmission of information and, where necessary, presentation of the provider on the Website.

Strict selection of providers

Paris Webservices applies a demanding selection process based on:

  • verification of insurance, licences and legal compliance,
  • professional quality,
  • reliability,
  • the provider’s ethics and seriousness.

Paris Webservices may end a collaboration at any time in case of non-compliance with its standards.

No commission on hotels, restaurants or boutiques

Paris Webservices:

  • does not sell hotel rooms,
  • does not resell restaurant services,
  • does not receive any commission or financial advantage (direct or indirect)
    from hotels, restaurants or boutiques.

Recommendations are 100% independent, based solely on quality and the client’s best interest.

Commercial gesture requested from partners

Although Paris Webservices does not receive any commission,
hotels, restaurants and boutiques that partner with Paris Webservices are requested to grant clients a direct commercial gesture, such as:

  • a complimentary breakfast,
  • a discount,
  • a complimentary drink or product,
  • an upgrade subject to availability,
  • or any other special attention.

These benefits are granted exclusively to the client.

Creation costs borne by hotels, restaurants and boutiques

Hotels, restaurants and boutiques accepted as partners must bear all costs related to their presence and referencing on the Website, including:

  • the creation of their dedicated page or profile,
  • the referencing of this page on the Website,
  • hosting of the page,
  • regular maintenance and updates.

These costs constitute a symbolic contribution, intended solely to cover the technical and administrative expenses incurred by Paris Webservices.

In the event that an application is refused after a profile has been created,
the establishment remains liable for the costs incurred, which are non-refundable.

3. Use of the Website

The website www.pariswebservices.com is intended for strictly personal, private and non-commercial use.
Any use of the Website implies full and complete acceptance of these General Terms and Conditions.

3.1. Permitted use

Users may only use the Website for the following purposes:

  • consulting the information made available,
  • making legitimate bookings for themselves or for duly authorised third parties,
  • contacting Paris Webservices for information or service requests.

3.2. Strictly prohibited uses

It is strictly forbidden to:

  • make fictitious, fraudulent or speculative bookings,
  • use robots, scripts, automated software or any unauthorised data collection method,
  • extract, copy or divert the content of the Website,
  • use the Website for unauthorised commercial or advertising purposes,
  • disrupt the operation of the Website or alter its data,
  • use the Website in a manner contrary to French law, public order or public decency.

Any violation may result in immediate suspension of access, without prejudice to civil or criminal proceedings.

3.3. Age and capacity requirements

To use the Website, the user must :

  • be at least 18 years old,
  • have the legal capacity to enter into a contract,
  • provide accurate, complete and up-to-date information.

3.4. User responsibility

The user is responsible for:

  • the accuracy of the information provided,
  • any action carried out on the Website using their details,
  • the payment of any booking made in their name.

Paris Webservices reserves the right to refuse or cancel any booking in the event of:

  • fraud,
  • doubts as to the legitimacy of an order,

non-compliant use of the Website

4. Booking 

Booking a service via the Website becomes firm and final only after:

  1. full payment of the indicated amount,
  2. manual validation of the booking by Paris Webservices,
  3. issuance and receipt of the voucher by email.

4.1. Booking processing times and office hours

Paris Webservices receives a large number of bookings from abroad, often made from different time zones.

Bookings are therefore processed manually and only during the agency’s opening hours:

Monday to Sunday: 8:00 a.m. – 5:00 p.m. (Paris time)

Any booking made outside these hours will be processed when the agency reopens, in order of receipt.

4.2. Payment ≠ immediate confirmation

After payment:

  • the client immediately receives a bank notification confirming the debit,
  • but this does not constitute booking confirmation,
  • because Paris Webservices must first manually verify the availability of the service.

Actual confirmation is only effective when Paris Webservices:

  • validates availability, and
  • sends the voucher to the client.

No booking is guaranteed until the voucher has been received.

4.3. Verification of information

Upon receipt of the voucher, the client must:

  • check all details (date, time, place, participants, service),
  • contact Paris Webservices immediately in case of any error.

If no error is reported, Paris Webservices cannot be held responsible for any subsequent issues.

4.4. Mandatory information

The client agrees to provide:

  • accurate information,
  • complete information,
  • contact details allowing rapid communication (email and phone number).

Paris Webservices reserves the right to cancel a booking in the event of:

  • incorrect information,
  • suspected fraud,
  • impossibility of confirming the service

5. Price

The prices displayed on the Website:

  • are expressed in euros (€),
  • include all applicable taxes (VAT included),
  • are valid only for bookings made online,
  • may vary depending on the season, demand, availability or specific conditions of each provider.

5.1. Exchange rate variations

For clients using a bank card issued outside the euro zone:

  • the amount charged in euros may be converted by their bank,
  • the exchange rate applied depends exclusively on the client’s bank,
  • currency conversion or international transaction fees may be added by the client’s bank,
  • Paris Webservices has no control over these variations or additional fees.

Therefore, Paris Webservices cannot be held responsible for differences between:

  • the price shown in euros on the Website, and
  • the final amount debited by the bank in the client’s local currency.

5.2. Price accuracy

The prices displayed at the time of booking are binding, except in the case of:

  • obvious error, or
  • exceptional update required.

Some services may benefit from:

  • special rates,
  • occasional promotions,
  • or specific conditions mentioned in their description.

6. Payment

Payment for services is made online through a secure system offering the following means of payment:

  • Visa,
  • Mastercard.

6.1. Payment security

Transactions are protected by:

  • SSL 128-bit encryption,
  • strong authentication systems such as 3-D Secure / Verified by Visa,
  • automatic redirection to the secure banking platform.

Paris Webservices never has access to the client’s bank details, which are processed solely by the certified banking institution.

The debit appears on the client’s bank statement under the name:
Paris Webservices.

6.2. Confirmation and service availability

Payment validates the booking request.
The service is considered confirmed only after:

  • bank authorisation,
  • verification of service availability,
  • sending of the voucher to the client.

If a service is unavailable after payment, Paris Webservices will:

  • either propose an alternative service with the client’s agreement,
  • or proceed to a full refund within a maximum of 72 hours.

(The older repeated block “Paiement sécurisé (SSL 128 bits, 3D)…“ in French has now been integrated above.)

7. Voucher

The voucher is proof of booking.
It is sent to the client by email after confirmation and validation of payment.

The client must:

  • present the voucher in paper or digital format,
  • ensure that all information (date, time, place, participants) is correct,
  • bring, if requested, ID corresponding to the name on the booking.

For security reasons, the provider or Paris Webservices may also request:

  • the bank card used for payment,
  • or proof of legitimate possession of that card.

Failure to present the voucher or any requested proof may result in denial of access to the service, without any refund.

8. Detailed Conditions : Groups 

  • Groups of 9–16: 50% deposit
  • Groups of 17 or more are not accepted

Modifications

  • 30 days before: no fee
  • 29–14 days before: 20% fee
  • Less than 14 days: reduction non-refundable

Cancellations

  • 30 days before: 0%
  • Less than 30 days: 50% – deposits non-refundable
  • Less than 7 days: 100%
  • No-show: 100%

9. Cancellations and Changes

By the client

Unless a service is marked “non-refundable”:

  • less than 36 hours before: 0% (no refund),
  • less than 48 hours before: 100%,
  • no-show: 0%.

(This reflects your current French text exactly, even if the logic seems unusual.)

Non-refundable tickets

The following are non-refundable:

  • Eiffel Tower tickets,
  • museum tickets,
  • show tickets,
  • passes and similar products.

Special days

No refunds are made for services scheduled on:

  • New Year’s Eve and other major holidays,
  • public holidays,
  • school holidays,
  • and similar peak periods.

By Paris Webservices

In case of force majeure or safety reasons:
→ postponement or full refund.

10. Liability

Paris Webservices makes every effort to ensure the quality and reliability of its services.
However, its liability cannot be engaged in the following situations:

10.1. Events beyond Paris Webservices’ control

Paris Webservices cannot be held liable for:

  • delays due to traffic, weather conditions, roadworks, strikes, demonstrations or any external event,
  • loss, theft or deterioration of clients’ personal belongings,
  • absence or invalidity of identity documents, travel tickets, visas or other mandatory documents,
  • failure by the client to respect the agreed schedule, resulting in a no-show.

10.2. Services performed by third parties

For services provided by partner providers (independent guides, drivers, artisans, producers, shopkeepers, hotels, restaurants, boutiques, etc.):

  • Paris Webservices acts as intermediary or reseller,
  • the service contract is concluded directly between the client and the provider,
  • the provider is solely responsible for the quality, safety and compliance of their service.

Paris Webservices therefore cannot be held liable for:

  • acts, omissions, delays, errors or negligence by a third-party provider,
  • incidents occurring during the performance of services provided by an independent provider.

10.3. Recommended establishments

Regarding recommended or listed restaurants, hotels, boutiques and shops:

  • Paris Webservices is not a party to the contract,
  • Paris Webservices does not guarantee quality, prices or availability,
  • Paris Webservices cannot be held liable for any incident linked to such establishments.

Recommendations are provided for information only and are based on local knowledge.

10.4. Prohibitions and compliance with rules

Smoking is strictly forbidden in all vehicles used for services, in accordance with applicable regulations.

The client must comply with:

  • instructions given by guides and drivers,
  • safety rules,
  • schedules,
  • French law and local regulations.

Any inappropriate, dangerous or disrespectful behaviour may result in exclusion without refund.

11. Personal Data (GDPR)

Paris Webservices undertakes to protect clients’ personal data in accordance with:

  • the General Data Protection Regulation (GDPR – EU 2016/679),
  • the French Data Protection Act of 6 January 1978, as amended.

Paris Webservices strictly applies the principle of data minimisation: only information necessary for booking, communication or processing requests is collected.

11.1. Data collected

In the course of bookings and contact requests, the following data may be collected:

  • first name, last name,
  • email address, telephone number,
  • information necessary for the booking (date, number of participants, preferences),
  • specific requests or messages sent by the client.

Paris Webservices never collects more data than is required to perform its services.

11.2. Data not collected: no client account

Clients do not create an account on the Website.
No personal account area exists, and Paris Webservices:

  • does not manage any login details,
  • does not manage any passwords,
  • does not store any bank data,
  • does not create any sensitive customer database.

11.3. Purposes of processing

The data collected is used solely to:

  • process and confirm bookings,
  • communicate with the client,
  • ensure administrative and operational follow-up,
  • comply with legal, accounting and tax obligations,
  • improve the services offered.

No data is sold, rented or transferred for commercial purposes.

11.4. Data sharing

Certain data may be transmitted to:

  • partner providers involved in the booking (guides, drivers, artisans, restaurants, hotels, boutiques, etc.),
  • technical service providers that host the Website,
  • banking providers responsible for processing payments.

Only data that is strictly necessary is transmitted.
Partners are required to comply with confidentiality and security obligations.

11.5. Data retention period

Paris Webservices retains data only:

  • for the time necessary to perform the service,
  • or to meet legal obligations (invoicing, accounting).

Unnecessary data is regularly deleted.

11.6. Secure payments – No access to bank details

Payments made on the Website are fully secured and processed exclusively by the banking platform.

Thus:

  • the client is automatically redirected to the bank’s secure page,
  • Paris Webservices does not process or store bank data,
  • no card number, code or banking information is visible or accessible to Paris Webservices,
  • no staff member has access to payment data,
  • only a success/failure message is sent back to Paris Webservices.

Paris Webservices does not retain any payment method, in line with PCI-DSS and GDPR standards.

11.7. Client rights

In accordance with the GDPR, each user has the following rights:

  • right of access,
  • right of rectification,
  • right to erasure,
  • right to object,
  • right to restriction of processing,
  • right to data portability.

Any request must be sent to:

privacy-at-pariswebservices.com

Paris Webservices undertakes to respond within a maximum of 30 days.

11.8. Data security

Paris Webservices implements protection measures such as:

  • SSL encryption of exchanges,
  • secure hosting,
  • restricted access to data,
  • internal controls and protections.

These measures are intended to guarantee the confidentiality, integrity and availability of processed information.

12. Payment Security

Paris Webservices implements strict security protocols to ensure protection of payments made via the Website.

12.1. Encrypted communications

All communications between the client’s browser and the Website are protected by SSL 128-bit encryption, ensuring the confidentiality of transmitted data.

12.2. Secure payment via the bank

During the transaction:

  • the client is automatically redirected to the secure banking platform,
  • no bank data is processed, stored or visible to Paris Webservices,
  • payments are handled exclusively by a certified banking provider compliant with PCI-DSS standards.

12.3. Strong authentication (3-D Secure)

To combat fraud, Paris Webservices uses systems such as:

  • 3-D Secure,
  • Verified by Visa,
  • or any other strong authentication device implemented by banks.

These systems allow the client’s bank to:

  • send a validation code,
  • authenticate the transaction,
  • confirm that payment is genuinely authorised by the cardholder.

12.4. No access to bank data

Paris Webservices:

  • never has access to card numbers,
  • does not store any bank details,
  • and no member of staff can access payment information.

Only payment status (success or failure) is transmitted to Paris Webservices.

13. Intellectual Property

All content on the Paris Webservices Website is protected by French and international intellectual property laws.

This content includes, in particular:

  • texts, descriptions and information,
  • photographs, images, logos and illustrations,
  • videos, sounds and graphics,
  • the structure and design of the Website,
  • the trademarks, trade names and logos of Paris Webservices.

13.1. Exclusive rights

All elements of the Website are the exclusive property of Paris Webservices or are used with the express authorisation of their rights holders.

No reproduction, representation, distribution, adaptation, translation or exploitation, in whole or in part, of any content on the Website is permitted without prior written consent from Paris Webservices.

13.2. Photos provided by partners

Photos, visuals and content provided by Paris Webservices’ partners (restaurants, hotels, boutiques, tourism providers, artisans, producers, etc.) are published on the Website:

  • only with their consent,
  • on the basis of rights which these partners declare they hold,
  • and exclusively for their presentation or promotion on the Website.

By providing their photos to Paris Webservices, partners:

  • guarantee that they hold all necessary rights (copyright, image rights, etc.),
  • expressly authorise Paris Webservices to use them solely within the scope of the Website,
  • indemnify Paris Webservices against any claim by third parties in the event of infringement.

Paris Webservices cannot be held liable if a partner supplies a photo for which they do not hold the necessary rights.

13.3. Prohibition of unauthorised use

It is strictly forbidden to:

  • copy or download any part of the Website,
  • use the content for commercial or professional purposes,
  • reuse descriptions, texts, prices, photos or information without written authorisation,
  • distribute this content on other websites or media without prior consent.

Any infringement may result in civil and criminal proceedings.

13.4. Private use

Limited reproduction is tolerated only for strictly private use, in accordance with Article L122-5 of the French Intellectual Property Code.

14. Complaints

Any complaint relating to a service, of any kind:

  • a service provided directly by Paris Webservices,
  • a service provided by a partner provider (guide, driver, artisan, shop, hotel, restaurant, merchant, producer, excursion provider, etc.),
  • or any other service presented or booked via the Website,

must be submitted in writing, together with the necessary supporting documents (voucher, proof of payment, photos, detailed description, etc.).

The complaint must be received within a maximum of 45 days from the date of the service.
After this period, no claim will be considered.

Complaints must be sent to:

Paris Webservices
Service Clients
18 rue José-Maria de Heredia
75007 Paris – France

or by email to:
contact-us 

14.1. External providers paid directly

Where the service has been:

  • booked with a third-party provider,
  • and paid directly to that provider (on site or via their own payment system),

the complaint must be addressed directly to the provider, who remains solely responsible for both:

  • performance of the service, and
  • handling of the complaint.

As Paris Webservices is acting only as an intermediary, it cannot be held responsible and does not handle complaints relating to payments made directly to the provider.

14.2. External providers where payment was made via the Website

When the client has paid for the service on the Paris Webservices Website, even if the service is performed by a partner provider:

  • Paris Webservices may then assist with handling the complaint,
  • gather information from the provider,
  • facilitate processing,
  • and, where appropriate, issue a refund in accordance with applicable conditions.

In this case only, the complaint must be addressed to Paris Webservices, which will act as intermediary with the provider.

The provider remains responsible for performance of the service.

14.3. No liability in case of client error

No refund will be granted in the event of:

  • client lateness,
  • incorrect address provided,
  • failure to provide required identity documents,
  • missed appointments,
  • non-use of the service.

15. Assistance and Insurance

No insurance is included in the prices offered on the Website.

Paris Webservices strongly recommends that clients take out:

  • insurance covering the consequences of cancellation,
  • assistance insurance, including in particular:
    • medical expenses,
    • repatriation costs in the event of accident or illness,
    • loss or damage to luggage,
    • any other risks related to travel or the activities booked.

It is the client’s responsibility to check:

  • the exact coverage of their personal insurance,
  • any exclusions,
  • the conditions for reimbursement,
  • and whether their insurance is appropriate for their travel plans.

Paris Webservices cannot be held liable for the consequences of a lack of insurance on the part of the client.

16. Applicable Law

These General Terms and Conditions are governed by French law.

In the event of a dispute relating to the interpretation, performance or validity of these General Terms and Conditions or of a service booked via the Website, the client is informed that they may make use, free of charge, of a mediation procedure, in accordance with Articles L.612-1 et seq. of the French Consumer Code.

Details of the competent mediator and the mediation procedure will be provided upon request.

Failing amicable resolution or mediation, the dispute shall be brought before the courts of Paris, which shall have exclusive jurisdiction, including in cases involving multiple defendants or third-party proceedings.