Cancellation, Booking and Payment Policy

Please read this Cancellation, Booking and Payment Policy carefully before completing your reservation with Paris Webservices. By making a booking, you confirm that you have read, understood and accepted the conditions below.

Unless different conditions are clearly stated on the relevant tour or service page, this policy applies to reservations made directly with Paris Webservices. When a tour has specific cancellation conditions, such as certain private tours, group services or Normandy excursions, the conditions displayed on that tour page will take precedence.

All cancellation deadlines are calculated from the scheduled starting time of the service, according to the local time in Paris, France.

Individual Bookings – 1 to 7 Participants

Cancellation Received at Least 48 Hours Before the Service

If we receive your cancellation at least 48 hours before the scheduled starting time of the service, no cancellation fee will be charged and a full refund will be issued.

Cancellation Received Less Than 48 Hours Before the Service

If we receive your cancellation less than 48 hours before the scheduled starting time, a cancellation fee equal to 100% of the booking amount will apply.

No refund, credit or rescheduling will be offered during this period, regardless of the reason for the cancellation.

Group Bookings – 8 or More Participants

Cancellation Received at Least 7 Days Before the Service

If we receive your cancellation at least seven full days, or 168 hours, before the scheduled starting time of the service, no cancellation fee will be charged and a full refund will be issued.

Cancellation Received Less Than 7 Days but at Least 48 Hours Before the Service

A cancellation fee equal to 50% of the total booking amount will apply.

Cancellation Received Less Than 48 Hours Before the Service

A cancellation fee equal to 100% of the total booking amount will apply. No refund, credit or rescheduling will be offered.

Any reduction in the number of participants is subject to the same deadlines and cancellation charges.

How to Cancel a Reservation

All cancellation requests must be submitted in writing by email and must include:

• The name used for the reservation
• The booking or confirmation number
• The date and name of the booked service
• The number of participants concerned by the cancellation

The cancellation will become effective when it is received by Paris Webservices. The date and time shown in our email system, according to Paris local time, will be used to determine the applicable cancellation charge.

A cancellation is not considered completed until you receive written acknowledgement from Paris Webservices.

Late Arrivals and No-Shows

Participants must be ready at the confirmed pickup location or meeting point at least five minutes before the scheduled pickup time.

Our tours operate according to reserved entrance times, vehicle schedules and arrangements made for the other participants. The driver may therefore be unable to wait for late passengers.

A customer who is absent from the confirmed location at the scheduled time, arrives after the tour has departed or is unable to participate because of an incorrect date, time or meeting point will be considered a no-show.

No refund, credit or rescheduling will be offered for a no-show, regardless of the reason.

Incorrect Hotel Address or Pickup Location

Customers are responsible for providing a complete and accurate hotel, residence or pickup address when making their reservation.

Hotel pickup is available only within the pickup area specified on the relevant tour page. If the accommodation is outside this area, Paris Webservices may propose a designated meeting point.

The pickup location and approximate pickup time will be confirmed by email. Customers are responsible for checking this information before the date of the service.

Interruption of a Tour or Service

If a participant decides to leave, interrupt or stop using a tour or service after it has started, no refund will be issued for the unused portion.

The same rule applies when a participant cannot continue because of personal circumstances, fatigue, illness, inappropriate clothing, mobility limitations or failure to follow the safety instructions provided by the driver, guide, attraction or site.

Tickets and Reserved Entrance Times

Many of our services include tickets purchased in advance for a specific date and entrance time. These tickets may be nominative, non-changeable or non-refundable.

A customer who arrives late and misses a reserved entrance time may be refused entry by the attraction. Paris Webservices cannot guarantee another entrance time, a replacement ticket or a refund.

Travel Disruptions and Personal Circumstances

Traffic, flight delays, train cancellations, public transportation problems, strikes, illness, medical emergencies, lost documents and other personal or travel-related circumstances do not automatically entitle the customer to a refund outside the cancellation periods stated above.

Customers should allow sufficient time between their arrival in Paris and the scheduled service. We do not recommend booking a tour immediately after the scheduled arrival of an international flight or long-distance train.

We strongly recommend purchasing appropriate travel insurance covering illness, emergencies, flight or train disruptions, trip cancellation and other unexpected events.

Time-Zone Awareness

All dates, departure times and cancellation deadlines are based on Paris local time.

Customers booking from another country are responsible for considering the time difference when reviewing their reservation, submitting a cancellation request or preparing for the service.

Changes Made by Paris Webservices

Paris Webservices may adjust the pickup time, departure time, itinerary, vehicle, driver, guide or order of visits when necessary because of traffic, attraction requirements, closures, safety considerations or operational circumstances.

Such adjustments do not constitute a cancellation when the essential service can still be provided under reasonably equivalent conditions.

If Paris Webservices is unable to provide the booked service, we may offer an alternative date, a reasonably equivalent service or a refund of the amount paid for the unavailable service.

Booking and Availability

Submitting a reservation and completing the card-authentication process do not automatically guarantee availability.

All reservations remain subject to confirmation by Paris Webservices. Our reservation team will verify the availability of the requested service, tickets, vehicle and, when applicable, professional guide.

If the service is available, you will normally receive a personalized confirmation email within one business day.

Your reservation is confirmed only when you receive an official confirmation email from Paris Webservices.

When several tours or services are booked together, each service may be confirmed separately.

Advance Payment

Advance payment is required to confirm a reservation. Payments can be made by Visa or Mastercard through our secure online payment platform.

Your bank may initially display a temporary authorization while our team verifies the availability of the requested service. A temporary authorization does not constitute final confirmation of the reservation.

If we cannot confirm the requested service, we will notify you and the payment will not be completed. Any temporary authorization will be released according to your bank’s processing times.

Once the reservation has been confirmed, the card will be charged for 100% of the total amount, including applicable taxes and booking fees.

Secure Online Payment

Payment information is transmitted through a secure and encrypted payment system.

Paris Webservices will never ask you to send your complete bank card details by email. Payments must be completed only through our secure payment platform or the authentication page provided by your bank.

3-D Secure Authentication

Visa and Mastercard may require additional identity verification through the 3-D Secure system.

Depending on your bank, you may be asked to:

1. Confirm the transaction through your banking application.
2. Enter a one-time security code received by SMS.
3. Use another authentication method provided by your bank.

Some banks may block international or online transactions for security reasons. If your payment is declined, please contact your bank before trying again.

Prices and Currency

All payments are processed in euros.

The prices published by Paris Webservices include all applicable French taxes and VAT unless otherwise stated.

Your bank or card issuer may apply currency-conversion charges or international transaction fees. These charges are determined entirely by your bank and are not collected or controlled by Paris Webservices.

Refund Processing

When a refund is approved, it will be returned to the original payment method used for the reservation.

The time required for the refund to appear on your account depends on your bank, card issuer and country. Paris Webservices cannot control banking processing times after the refund has been submitted.

Any bank charges, currency-conversion differences or international transaction fees applied by the customer’s bank are not refundable by Paris Webservices.

Acceptance of This Policy

By completing a reservation with Paris Webservices, you acknowledge that you have read, understood and accepted this Cancellation, Booking and Payment Policy, together with the description and specific conditions of the selected service.

If specific conditions shown on a tour page differ from this general policy, the specific conditions of that tour will apply.