IMPORTANT INFORMATION
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• Physical Fitness: A good level of physical fitness is recommended. This tour is not suitable for individuals with reduced mobility or elderly travelers. It is not wheelchair accessible and is not advised for travelers with back problems, heart conditions, or other serious medical concerns.
• Punctuality:
Please be ready on time at the designated meeting point (in front of your hotel, outside your apartment building, or at the specified meeting location). Late arrivals will not be refunded, and the tour will proceed as scheduled. Timing is crucial to ensure access to the Palace and gardens during the allocated slots.
• Challenging Terrain: Due to uneven surfaces, this tour may be difficult for those with walking difficulties. Participants must be able to follow the guide for approximately 2-3 hours.
• Crowded Environment: The Palace of Versailles is often crowded, and we must strictly adhere to the scheduled visiting times. Guides will not be able to provide individual assistance. If you have any health concerns or walking difficulties, we strongly suggest reconsidering your participation to ensure a pleasant experience for all.
• Priority Access: While this tour includes priority access with a reserved time slot, entry may still be delayed due to the Palace’s security procedures.
• Age-Specific Rates: For preferential rates, proof of identity is required. Access may be denied in the event of non-compliance with age limits.
• Accessibility: Access to the palace can be challenging for visitors with reduced mobility.
• Tickets and Transport:
Entrance tickets and transportation in an air-conditioned minivan are included in the tour package. Important: This voucher is not valid for direct entry at the venue. It must be presented to the tour operator or guide as proof of booking.

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FULL-DAY TOUR SPECIFIC INFORMATION
For participants in the Full-Day Tour, please note the following:
• Guided Duration: Depending on the selected option, guided experiences can range from 3 to 6 hours. This may include guided visits to the Palace, the gardens, and the Trianon estate.
• Time to Explore: The full-day tour includes additional free time after the guided visit, allowing you to explore the gardens, have lunch, or visit other areas of the estate at your own pace.
• Trianon Tickets Included: Admission to the Grand Trianon and Petit Trianon is included in your tour package. You can explore these exquisite smaller palaces and their surrounding gardens during your free time.
• Recommended Schedule: Focus on the main attractions first, such as the Palace and gardens, before venturing to the Trianons or other parts of the estate.

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SEASONAL GARDEN SHOWS
From April to October, the gardens of Versailles offer two special events that enhance your visit:
• Musical Fountains Show:
o Days: Saturdays, Sundays, public holidays, and select Tuesdays (specific dates apply).
o Description: Enjoy the fountains brought to life with spectacular water displays synchronized to classical music from the era of Louis XIV. Key highlights include the Neptune Fountain and the Latona Fountain.
• Musical Gardens Show:
o Days: Most Tuesdays, Thursdays, and Fridays.
o Description: Stroll through the gardens accompanied by baroque music. Some groves, usually closed to the public, are opened specially for this occasion, creating a serene and delightful experience.
Note: Both events are included in your tour ticket for this package. For the Musical Fountains Show on Tuesdays, check specific dates during your visit.

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TOUR OPERATED BY PARIS WEBSERVICES
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TRAFFIC IN PARIS

Please note that traffic between Paris and Versailles can sometimes extend travel times to over an hour. To optimize your journey:
• Pickups: Our pickups are limited to the western part of Paris and select districts to reduce long vehicle trips and avoid delays.
• Departure to Versailles: We recommend choosing a meeting point in the western part of Paris. This allows the driver sufficient time to reach Versailles and ensures you arrive on schedule for your guided visit.
• Return to Paris: If your final destination is in central or eastern Paris, consider selecting a return meeting point in the western part of the city (e.g., near the Eiffel Tower). From there, you can conveniently use the metro to reach your destination.
By following these suggestions, you can minimize travel time and enjoy a smoother overall experience. For personalized advice on meeting points or metro routes, feel free to contact us. We are here to help make your trip as seamless as possible.

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COVID-19 SAFETY MEASURES
To ensure the safety and well-being of all participants, the following measures are in place:
• Face Masks: Face masks are required for guides in public areas and are strongly recommended for participants.
• Sanitization: Gear and equipment are sanitized thoroughly between uses.
• Social Distancing: Social distancing is enforced throughout the tour experience, including during group activities.
• Hygiene Protocols: Hand sanitizer is available upon request, and frequent hand washing is encouraged.

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GOOD TO KNOW

To ensure a safe and comfortable visit, please keep the following points in mind:
• Comfortable Shoes: There will be some walking during the tour, including cobblestone streets, so it’s recommended to wear comfortable shoes.
• No Large Bags or Umbrellas: Large bags and large umbrellas are not permitted inside the sites. Please bring smaller items for your convenience.
• No Cloakroom: There are no cloakroom services at the sites, so it’s best to travel light and leave unnecessary items at your hotel.
• Stay Alert: Be mindful of your personal belongings to avoid pickpockets in crowded areas, such as the Palace and gardens.
• Health Considerations: If you have back problems, difficulty walking, or other health issues, we recommend reconsidering this tour as the Palace grounds are extensive, and guides cannot provide personal assistance.
• Access Delays: On peak days, security checks may slow down access, even with a reserved time slot.
Your guide will provide an audio phone and wired headphones to enhance your experience. If you prefer, you may bring your own wired headphones (standard 3.5mm jack, not Bluetooth-compatible).

Tour Details:

Departure from your Hotel or Residence in Paris:

• Morning Tour: From 8:15 am to 9:30 am

Return from Versailles:

• From April to October (Afternoon Tour): Around 5:00 pm
• From November to March (All Tours): Around 4:00 pm

Option: Meeting Point Small Group Full-Day Guided Tour + Gardens

Departure from Paris:
We only serve clients staying in the following West Paris districts: 16, 15, 14, 7, 8, 6, and select parts of district 1,2,17. For clients staying outside of these areas, please select the central meeting point in Paris.

Tour Ref : HFDV18

Please review our cancellation policy carefully before booking:

For Individual Bookings

1. Cancellations up to 2 days (48 hours) before the event:
• No cancellation fee will be charged.
2. Cancellations within 48 hours of the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."
Important Notes for Individual Bookings:
• Interruption of Tour or Service: If a client interrupts the tour or service during its delivery, no refund will be provided.
• Last-Minute Cancellations: Due to high demand for our expert guides, we are unable to accommodate last-minute cancellations. Please plan ahead to avoid any issues.
• Late Arrivals: Customers arriving after the tour has started will be considered a "no-show." No refunds or rescheduling will be offered, regardless of the reason.
• Uncertainty in Plans: If you are unsure about your availability or plans, we strongly advise against booking. Our policy is strict, and last-minute cancellations are disruptive to operations and guide availability.
• Travel Insurance Recommended: To protect your investment, we recommend purchasing travel insurance that covers unexpected events, such as illness, emergencies, or travel disruptions.
• Time Zone Awareness: Be mindful of time zone differences to avoid delays or missed tours. Refunds will not be provided for missed tours due to time management errors.
• Organizer Rights: We reserve the right to cancel or modify tours without prior notice if necessary for the comfort or safety of participants.
Your reservation is only confirmed once you receive a confirmation email from us within 48 hours of booking.

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For Group Bookings

1. Cancellations up to 7 days before the event:
• No cancellation fee; a full refund will be issued.
2. Cancellations between 7 days and 48 hours before the event:
• A 50% cancellation fee will apply.
3. Cancellations less than 48 hours before the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."
Important Notes for Group Bookings:
• Interruption of Tour or Service: If a group interrupts the tour or service during its delivery, no refund will be provided for the unused portion.
• Late Arrivals: Groups arriving after the scheduled start time will be considered a "no-show." No refunds or rescheduling will be offered.

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PAYMENT PROCESSING
Advance Payment Requirement
• Reservations require advance payment to be confirmed. Payments can be made using MasterCard or VISA through our secure online platform.
Secure Payment System (SSL)
• Your bank card details are encrypted (up to 128 bits) using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the internet. Payment will remain on hold until the services are confirmed.
3D Secure Payment System
To protect against online fraud, Visa and MasterCard employ a 3D Secure payment system:
1. Enter your card details.
2. Authenticate your identity via a one-time code sent by your bank (via SMS).
3. Complete your payment. Once validated, you will receive a confirmation email.
Important Notes About Payment:
• Secure Information Handling: Paris Webservices (PWS) will never ask for your bank details via email. Payments should only be made through our secure platform or your bank's authentication page.
• Cross-Border Payments: Some banks may restrict 3D Secure payments made from outside your country of residence. Please verify with your bank if you experience issues.
• Supplier or Service Changes: In rare cases, suppliers may adjust dates, prices, or inclusions. In such cases, PWS reserves the right to accept or deny your payment.

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RESERVATION AND PAYMENT CONFIRMATION PROCESS
• Payments will remain on hold until our reservation center confirms the availability of services.
• Once confirmed, you will receive a personalized email for each booked tour, event, or service. If we cannot confirm your booking, we will notify you, and no charges will be applied.
• Confirmation Timeline: If the tour is available, confirmation will be provided within 1 business day, and your credit card will be charged 100% of the total cost, including taxes and booking fees.

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CURRENCY
• Charges will be debited in Euros. Prices include all applicable taxes and VAT.