Louvre Museum Semi-Private Guided Tour (Max 6 People)

PRACTICAL INFORMATION
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• All visitors must undergo security checks, which can take additional time, particularly in high season (5 to 20 mn)
• Tickets are single-entry only; re-entry after exiting is not permitted
• Punctuality:
Please be ready on time at the designated meeting point
• Footwear Recommendation:
Wear comfortable walking shoes suitable for uneven surfaces and extended walking. The Palace grounds and gardens are vast, and you will need sturdy footwear to navigate them comfortably.
• Age-Related Discounts:
For tickets with preferential rates based on age (e.g., children, students, or seniors), valid proof of identity is required. Without appropriate documentation, access may be denied.
• Accessibility Challenges:
This tour is not wheelchair accessible and may be difficult to navigate for individuals with reduced mobility. Many pathways are cobblestoned or uneven, and some areas require stairs to access.
• Physical Fitness Requirements:
This tour involves 2-3 hours of walking, including crowded areas and outdoor paths. Participants should have a good level of physical fitness to fully enjoy the experience.
• Not Suitable for Certain Travelers:
This tour is not recommended for:
•Elderly individuals or those with reduced mobility.
• Travelers with serious medical conditions, such as heart problems, back issues, or other health concerns.
• Guide Limitations:
The guide cannot provide individual assistance. Participants must be capable of following the group independently without requiring additional help.
• Crowd Management:

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GOOD TO KNOW

• Bag Policy:
Large bags are not allowed in the Palace. Small backpacks are permitted. Plan accordingly if you need to carry personal items.
• Baby Strollers:
Baby strollers may be refused entry into the Cathedral. Families with young children should consider alternatives for navigating the site.
• Umbrella Advice:
Bring a small foldable umbrella for unpredictable weather conditions. Large umbrellas are not permitted inside the Palace.
• Health Concerns:
Visitors with health conditions or walking difficulties should carefully assess their ability to participate in the tour. The guide will not be able to provide individual attention to anyone experiencing discomfort.
• Security Controls:
Be prepared for potential delays at security checkpoints during peak times, even with priority access. Your patience is appreciated as these measures are in place for everyone’s safety.

CANCELLATION POLICY
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For Individual & Group Bookings

Cancellations up to 7 days before the scheduled tour
You may cancel free of charge up to 7 days prior to the tour date. A full refund will be issued.

Exception: Louvre Museum Private or Semi-Private Tours
Entrance tickets to the Louvre are nominative and non-refundable. Therefore, if your booking includes a Louvre visit, the cost of the tickets will not be refunded, even if cancelled more than 7 days in advance.

- Cancellations within 7 days of the tour A 100% cancellation fee applies.

No refunds will be given for cancellations made less than 7 days before the scheduled tour. These are considered no-shows, regardless of the reason.

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Important Ticketing Notice
Once your booking is confirmed and entrance tickets are purchased, these tickets are non-refundable, non-transferable, and cannot be resold.
This policy is especially strict for Louvre tickets, which are issued under your name and cannot be modified or reused.
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- Additional Important Notes for All Bookings
Tour Interruption: No partial refund will be issued if the client or group decides to leave or interrupt the tour once it has started.
- Late Cancellations: Due to high demand for licensed guides and limited availability, we are unable to accommodate any cancellation within 7 days of the tour date.
- Late Arrivals: Arriving late for the scheduled start time will be considered a no-show. No refund or rescheduling will be possible.
- Uncertain Travel Plans: If your travel plans are not yet confirmed, we recommend waiting before booking, as our policy is strict and non-negotiable.
- Travel Insurance: We strongly recommend purchasing travel insurance that covers illness, delays, or other unexpected changes.
- Time Zone Awareness: Please take time zone differences into account. Missed tours due to time miscalculations cannot be refunded.
Organizer Rights: For safety or operational reasons, we reserve the right to cancel or reschedule a tour. In such cases, a full refund or suitable alternative will be offered.

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PAYMENT PROCESSING
Advance Payment Requirement
• Full advance payment is required to confirm your reservation. Payments may be made via MasterCard or VISA using our secure online platform.

Secure Payment System (SSL)
• Your card information is encrypted using SSL technology (up to 128 bits) and never transmitted unencrypted over the internet. Payment is held until the booking is confirmed.

3D Secure Authentication
To enhance transaction security, 3D Secure is used:
Enter your card details
Authenticate your identity with a one-time code (SMS or app verification)
Complete your payment and receive booking confirmation via email

Important Notes About Payment:
• Security: We will never request your card details via email. Use only our secure platform or your bank’s interface.
• International Use: Some banks may block 3D Secure transactions from foreign IP addresses. Please check with your bank if issues arise.
• Service Adjustments: If changes to services (dates, pricing, or content) occur on the supplier's side, we reserve the right to accept or reject the payment accordingly.

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RESERVATION AND PAYMENT CONFIRMATION
• Payments are held pending final confirmation of service availability by our reservations team.
• Once availability is confirmed, you will receive a personalized confirmation email for each service or tour.
• If the service is not available, no payment will be processed and you will be notified promptly.
• Confirmation Timeline: You will receive confirmation within 1 business day, and your card will be charged for the full amount, including applicable taxes and fees.

Once your tickets have been issued, no changes, cancellations, or refunds are possible.

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CURRENCY
• All charges are processed in Euros (EUR).
• Prices include all applicable taxes and VAT.