Thank you for choosing our services.
We noticed that you encountered difficulties completing your payment on our website. We would like to explain the situation and help you finalize your reservation smoothly.
Our online payment system uses the 3D Secure protocol (also known as Visa Secure or Mastercard Identity Check). This system has been implemented to provide an extra layer of security for all transactions. With 3D Secure, in addition to entering your card details, you are asked to confirm the payment using a unique verification code (usually sent by SMS, through your banking app, or another method of authentication).
This security measure is widely used in Europe and many other countries to protect against fraud and unauthorized transactions.
Unfortunately, if your card or bank does not support 3D Secure, the payment cannot be completed, and we are unable to process your reservation.
We understand that this may cause inconvenience, but this measure is in place to guarantee the highest level of securityfor all transactions.
If you wish to proceed, we kindly suggest contacting your bank to verify whether 3D Secure can be activated on your card, or trying another card that supports this protocol.
We remain at your disposal for any questions or assistance.
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