Cancellation Policy – Paris Webservices

At Paris Webservices, we offer a wide variety of services — guided tours, excursions, transportation, airport transfers, ticketed attractions, and activities operated by trusted local partners. Because each service has its own operational requirements, cancellation rules may vary.

This Cancellation Policy applies to all customers using our platform, including individual travelers, travel agencies, tour operators, resellers, concierge companies, corporate clients, and any third party booking on behalf of another person.
By completing a reservation through our website, all parties fully accept these terms.

This document describes the general cancellation rules and the specific conditions depending on the service booked.

Why a 48-Hour Cancellation Deadline?

Many of our customers book from different countries and time zones.
Our 48-hour cancellation window ensures that:

• travelers have enough time to adjust their plans without time-zone confusion,
• our team and partners can organise logistics and ticketing properly,
• we maintain high-quality service for all guests.

For these reasons, any cancellation within 48 hours is non-refundable.

1. General Cancellation Terms

Unless otherwise specified on the service page:

• Full refund for cancellations made at least 48 hours before the service.
• No refund for cancellations within 48 hours.
• No refund for no-shows.

Any cancellation request must be submitted via the Contact Form available on our website.
(We do not publish email addresses to protect against data scraping.)

2. Tours, Excursions & Transportation

2.1. Group / Shared Tours

• Up to 48 hours → Full refund
• Less than 48 hours → No refund

2.2. Private Tours Including Tickets & Licensed Guide (7-Day Policy)

Some private tours include pre-purchased tickets and the services of a licensed guide (Versailles, Louvre, Orsay, Giverny, etc.).
These tickets are purchased in advance and are non-refundable from the moment of purchase.

Cancellation rules:

• Up to 7 days before the service → Full refund
• Less than 7 days before → No refund

This applies to all private tours with pre-booked entrances, including but not limited to:

• Versailles Palace (Private)
• Louvre Museum (Private)
• Musée d’Orsay (Private)
• Giverny & Monet’s House (Private)
• Any timed-entry or skip-the-line private tour

Tickets included in these services are never refundable, even in case of late arrival or no-show.

2.3. Transportation-Only Services (No Tickets Included)

For transfers, point-to-point transportation, or private driver services without tickets:

• Up to 48 hours → Full refund
• Less than 48 hours → No refund

3. Tickets, Museums & Attractions

If a service includes museum or attraction tickets, these components are non-refundable, regardless of cancellation date.
This includes:

• Louvre
• Versailles
• Eiffel Tower
• Orsay
• Giverny
• Special exhibitions
• Shuttle / public transport tickets

Only the service portion may be refunded when applicable (not the tickets).

4. Modification requests are subject to availability:

• More than 48 hours before → No modification fee
• Within 48 hours → Fees may apply (depending on suppliers)

Last-minute changes are not guaranteed.

5. Cancellations by Paris Webservices

In rare cases (strikes, weather, safety issues, supplier problems), Paris Webservices may cancel or reschedule a service.

You may choose:

1. Full refund, or
2. Rescheduling at no extra cost

We cannot reimburse additional personal costs (transport, hotel, etc.).

6. No-Show Policy

A booking is considered a no-show when the customer — or the travel agent/reseller representing them — fails to appear at the correct meeting point at the scheduled time, with no prior notice via our Contact Form.

No-shows are non-refundable in all cases.

6.1. Late arrival beyond 15 minutes

If the tour has started and the customer arrives more than 15 minutes late, this is a no-show.

6.2. Wrong meeting point

Going to the wrong location or waiting at the wrong address = no-show.

6.3. Transport delays

Delays caused by metro, taxis, RER, heavy traffic, parking issues, or strikes do not qualify for a refund.
This is considered a no-show.

6.4. Unreachable by phone

If the customer cannot be reached at the meeting time, the service may be marked as a no-show.

6.5. Timed-entry or skip-the-line access

Any delay leading to missed timed tickets (Louvre, Versailles, Eiffel Tower, Orsay, exhibitions) = no-show.
Tickets are never refundable.

6.6. Partial attendance

Arriving late, joining midway, or leaving early does not grant partial refunds.

7. Pickup Rules – Hotel & Meeting Points

7.1. Maximum driver waiting time

For hotel pickups or meeting-point pickups:

• The driver will wait up to 10 minutes after the scheduled pickup time.
• After 10 minutes, the driver must continue the route.

➡ Exceeding this delay = no-show (no refund).

7.2. Driver departure

If the customer is not present after 10 minutes:

• The driver will leave,
• The service will proceed without the customer,
• The booking will be marked as a no-show.

7.3. Driver delays due to traffic

If the driver is delayed because of traffic or road closures:

• We will call the customer at the phone number provided,
• The pickup time will be adjusted accordingly.

This applies only when the driver is late — not the customer.

7.4. Incorrect pickup information

If the customer provides incorrect hotel details or pickup address:

➡ The service may be classified as no-show.

8. Refund Procedure

Refund requests must be submitted via the Contact Form on our website.
Refunds are generally processed within 5–10 business days, depending on the bank.

9. Third-Party Providers

Some activities are operated by external partners.
Their own cancellation conditions may apply and will be communicated at booking.