Discover Versailles with a small group limited to 18 people

IMPORTANT INFORMATION
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• No Transportation Included
This tour does not include transportation. You must make your own way to Versailles and arrive on time at the designated meeting point.
Late arrivals will miss the tour and will not be refunded.
• Small Group Size Depending on Option
This is a small-group experience, limited to either 11 or 18 participants, depending on the option you select at booking.
Smaller groups allow for a more personal and interactive guided visit.
• Physical Fitness Required
The tour involves prolonged walking and standing, including uneven surfaces and stairs.
It is not suitable for travelers with reduced mobility, back problems, heart conditions, or other serious health concerns.
Participants must be able to walk unassisted for 2–3 hours.
The guide cannot provide individual support, so if you have mobility issues or medical concerns, we recommend not booking this tour to ensure a pleasant experience for yourself and others.
• Not Wheelchair or Stroller Accessible
The Palace of Versailles is not wheelchair accessible.
Baby strollers may be refused at the entrance — we recommend using a baby carrier instead.
• Priority Access Time Reserved
Your entry to the palace is scheduled at a reserved priority time, allowing faster access than standard ticket holders.
However, please note that all visitors must pass through security screening, which may cause short delays, especially during peak times.
• Proof of Age Required for Discounts
If you book a ticket at a reduced rate (such as visitors under 18), a valid photo ID is required.
Entry may be denied if you cannot provide appropriate documentation at the entrance.
• Special Garden Events (April to October)
Entry to the gardens may require an additional ticket on days when official events are scheduled by the Palace:
o Musical Fountains Show: Saturdays, Sundays, and certain Tuesdays
o Musical Gardens: Most Tuesdays and Fridays
Please check the Versailles official calendar if you wish to continue exploring the gardens after the guided tour.
• Summer Conditions
During summer, the Palace of Versailles can be extremely hot and crowded.
Most rooms are not air-conditioned, and the experience may be intense due to heat and heavy foot traffic.
If you are sensitive to heat or large crowds, we strongly recommend avoiding peak summer dates for your comfort.
• Audio Equipment Must Be Returned
You’ll receive an audiophone (receiver and headset) to clearly hear your guide during the tour.
You are required to return the device at the end of the visit. Failure to do so will result in a $100 fee.
You may bring your own standard wired headphones (3.5mm jack only). Bluetooth headphones are not supported.

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GOOD TO KNOW
• Health & Safety Measures
o Face masks may be required for guides in public areas.
o Audiophones and equipment are sanitized between uses.
o Social distancing is encouraged where possible.
• Security & Personal Items
o Large bags are not permitted inside the palace. Only small backpacks are allowed.
o Large umbrellas are prohibited. Please bring a small, foldable umbrella if needed.
o All visitors must pass through security screening, which may cause slight delays on busy days.
• Group Timing
The Palace operates on strict timed-entry slots. Please ensure you arrive early to check in with your guide, as latecomers cannot be accommodated once the group enters.
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Not Wheelchair Accessible

Our tours are unfortunately not suitable for elderly guests or participants with walking difficulties. We wish to be completely transparent so that our guests are fully informed before making a booking.

When your driver drops you off at Versailles, there is a walk of approximately 100 meters from the drop-off point to the main entrance, and the same distance again on the return. The guided visit itself lasts about three hours and requires continuous walking, often at a steady pace to follow the guide. During this time, guests will encounter uneven cobblestone paths, large courtyards, and several staircases both inside and outside the palace. The estate of Versailles is vast, and due to time constraints it is not possible to stop frequently for individual rest breaks.

In addition, visitors should be aware that Versailles is often extremely crowded, especially during peak seasons. The combination of large groups, limited seating, and summer heat can create very uncomfortable conditions for guests who are not fully prepared.

This is why we clearly state on our website that our tours are not suitable for guests with reduced mobility or health concerns related to prolonged standing or walking. However, despite this warning, some visitors still proceed with a booking, sometimes ignoring these restrictions. While we cannot forbid anyone from joining our tours, we have unfortunately had situations where guests experienced serious difficulties during the visit and later requested refunds. Please understand that in such cases, refunds cannot be provided, as the accessibility limitations and potential discomforts are made clear before booking.

If accessibility is required, we warmly recommend booking directly with the Palace of Versailles. The staff on site are experienced in assisting visitors with limited mobility, and wheelchairs are available on request. This ensures a more comfortable and enjoyable visit adapted to your needs

Meet at the “Grille d’honneur on the right side in Versailles. This is located directly in front of the palace.

Advise customers that if they choose to travel to Versailles using public transportation, a taxi, or Uber, they must arrive at the specified meeting point on time. It’s essential to note that we cannot wait in case of delays because the schedules are reserved and cannot be altered. In case of tardiness, we won’t be able to provide a refund. Additionally, it is recommended to allocate ample time for the journey as it can take anywhere from 1 to 2 hours depending on the departure location. We strongly advise arriving well in advance to avoid any inconvenience.

Know before you go

• Baby strollers could be refused at the entrance of the palace
• After the tour, you are allowed to stay in the gardens until they close

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Tour operated by Paris Webservices

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Please review our cancellation policy carefully before booking:

For Individual Bookings ( 1 to 7 people)

1. Cancellations up to 2 days (48 hours) before the event:
• No cancellation fee will be charged.
2. Cancellations within 48 hours of the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."
Important Notes for Individual Bookings:
• Interruption of Tour or Service: If a client interrupts the tour or service during its delivery, no refund will be provided.
• Last-Minute Cancellations: Due to high demand for our expert guides, we are unable to accommodate last-minute cancellations. Please plan ahead to avoid any issues.
• Late Arrivals: Customers arriving after the tour has started will be considered a "no-show." No refunds or rescheduling will be offered, regardless of the reason.
• Uncertainty in Plans: If you are unsure about your availability or plans, we strongly advise against booking. Our policy is strict, and last-minute cancellations are disruptive to operations and guide availability.
• Travel Insurance Recommended: To protect your investment, we recommend purchasing travel insurance that covers unexpected events, such as illness, emergencies, or travel disruptions.
• Time Zone Awareness: Be mindful of time zone differences to avoid delays or missed tours. Refunds will not be provided for missed tours due to time management errors.
• Organizer Rights: We reserve the right to cancel or modify tours without prior notice if necessary for the comfort or safety of participants.
Your reservation is only confirmed once you receive a confirmation email from us within 48 hours of booking.

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For Group Bookings (8 or more participants)

1. Cancellations up to 7 days before the event:
• No cancellation fee; a full refund will be issued.
2. Cancellations between 7 days and 48 hours before the event:
• A 50% cancellation fee will apply.
3. Cancellations less than 48 hours before the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."
Important Notes for Group Bookings:
• Interruption of Tour or Service: If a group interrupts the tour or service during its delivery, no refund will be provided for the unused portion.
• Late Arrivals: Groups arriving after the scheduled start time will be considered a "no-show." No refunds or rescheduling will be offered.

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PAYMENT PROCESSING
Advance Payment Requirement
• Reservations require advance payment to be confirmed. Payments can be made using MasterCard or VISA through our secure online platform.
Secure Payment System (SSL)
• Your bank card details are encrypted (up to 128 bits) using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the internet. Payment will remain on hold until the services are confirmed.
3D Secure Payment System
To protect against online fraud, Visa and MasterCard employ a 3D Secure payment system:
1. Enter your card details.
2. Authenticate your identity via a one-time code sent by your bank (via SMS).
3. Complete your payment. Once validated, you will receive a confirmation email.
Important Notes About Payment:
• Secure Information Handling: Paris Webservices (PWS) will never ask for your bank details via email. Payments should only be made through our secure platform or your bank's authentication page.
• Cross-Border Payments: Some banks may restrict 3D Secure payments made from outside your country of residence. Please verify with your bank if you experience issues.
• Supplier or Service Changes: In rare cases, suppliers may adjust dates, prices, or inclusions. In such cases, PWS reserves the right to accept or deny your payment.

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RESERVATION AND PAYMENT CONFIRMATION PROCESS
• Payments will remain on hold until our reservation center confirms the availability of services.
• Once confirmed, you will receive a personalized email for each booked tour, event, or service. If we cannot confirm your booking, we will notify you, and no charges will be applied.
• Confirmation Timeline: If the tour is available, confirmation will be provided within 1 business day, and your credit card will be charged 100% of the total cost, including taxes and booking fees.

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CURRENCY
• Charges will be debited in Euros. Prices include all applicable taxes and VAT.