Versailles & Giverny Small group

IMPORTANT INFORMATION:

- A strong physical fitness level is recommended.
This tour is not suitable for individuals with reduced mobility or elderly people. It is not wheelchair accessible and is not recommended for travelers with back problems, heart conditions, or other serious medical issues. Due to uneven surfaces, this tour may be challenging for those with walking difficulties.
Participants must be able to follow their guide for approximately 2-3 hours. The Palace of Versailles is very crowded, and we must adhere to the scheduled visiting times. Additionally, the guide will not be able to provide personal assistance. If you have walking difficulties, health issues, or any other concerns, we suggest reconsidering your participation in this tour to ensure a pleasant experience for everyone.

- Skip-the-line access is subject to the Palace's security procedures, which may slow down entry.
- For preferential rates related to age, proof of identity will be required. Access may be refused in case of non-compliance with age limits.
- Access to the palace is challenging for those with reduced mobility.

- Days with garden shows (from April to October): On Saturdays and Sundays - Musical Fountains from Tuesdays and Fridays - Musical Gardens
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Tour operated by Paris Webservices
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TRAFFIC IN PARIS:

We would like to inform you that our company is not responsible for the traffic between Paris and Versailles, which can sometimes exceed an hour of travel time. That's why we only accept pickups in the western part of Paris and select districts to avoid long journeys in our vehicles.
To make your life easier and reduce your travel time, we recommend the following steps:
Departure to Versailles:
We advise you to choose a meeting point in the western part of Paris. This way, the driver will have more time to get to Versailles, ensuring that you don't miss your guide at Versailles.
Return to Paris:
If you find yourself in the middle or east of Paris, we also recommend selecting a meeting point in the western part of Paris, such as near the Eiffel Tower. You can then use the metro to reach your destination. By opting for a strategic meeting point, you can optimize your journey to or from Versailles. We provide additional time for the driver to reach Versailles because we understand the importance of not missing your guide at Versailles. If you need specific advice on meeting points or metro routes, please don't hesitate to contact us. We are here to help make your trip as enjoyable as possible.

Covid safety Face masks required for guides in public areas Gear/equipment sanitized between use Social distancing enforced throughout the experience
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GOOD TO KNOW:

To ensure the safety of all our visitors, we would like to inform you of some important measures to consider during your visit to the Palace of Versailles:
- For security reasons, museums do not accept large bags. A small backpack is tolerated.
- Baby strollers could be refused at the entrance of the palace. We also advise you to bring a small foldable umbrella, as large umbrellas are not allowed in the castle.
- The scheduled time access can be slowed down on peak days due to various safety controls established by the Versailles Palace.
Your guide will give you the audio phone and wired headphones to better hear the guide. Bring your own headphones if you have them, standard jack, not Bluetooth.

Please review our cancellation policy carefully before booking:

For Individual Bookings ( 1 to 7 people)

1. Cancellations up to 2 days (48 hours) before the event:
• No cancellation fee will be charged.
2. Cancellations within 48 hours of the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."
Important Notes for Individual Bookings:
• Interruption of Tour or Service: If a client interrupts the tour or service during its delivery, no refund will be provided.
• Last-Minute Cancellations: Due to high demand for our expert guides, we are unable to accommodate last-minute cancellations. Please plan ahead to avoid any issues.
• Late Arrivals: Customers arriving after the tour has started will be considered a "no-show." No refunds or rescheduling will be offered, regardless of the reason.
• Uncertainty in Plans: If you are unsure about your availability or plans, we strongly advise against booking. Our policy is strict, and last-minute cancellations are disruptive to operations and guide availability.
• Travel Insurance Recommended: To protect your investment, we recommend purchasing travel insurance that covers unexpected events, such as illness, emergencies, or travel disruptions.
• Time Zone Awareness: Be mindful of time zone differences to avoid delays or missed tours. Refunds will not be provided for missed tours due to time management errors.
• Organizer Rights: We reserve the right to cancel or modify tours without prior notice if necessary for the comfort or safety of participants.
Your reservation is only confirmed once you receive a confirmation email from us within 48 hours of booking.

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For Group Bookings (8 or more participants)

1. Cancellations up to 7 days before the event:
• No cancellation fee; a full refund will be issued.
2. Cancellations between 7 days and 48 hours before the event:
• A 50% cancellation fee will apply.
3. Cancellations less than 48 hours before the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."
Important Notes for Group Bookings:
• Interruption of Tour or Service: If a group interrupts the tour or service during its delivery, no refund will be provided for the unused portion.
• Late Arrivals: Groups arriving after the scheduled start time will be considered a "no-show." No refunds or rescheduling will be offered.

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PAYMENT PROCESSING
Advance Payment Requirement
• Reservations require advance payment to be confirmed. Payments can be made using MasterCard or VISA through our secure online platform.
Secure Payment System (SSL)
• Your bank card details are encrypted (up to 128 bits) using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the internet. Payment will remain on hold until the services are confirmed.
3D Secure Payment System
To protect against online fraud, Visa and MasterCard employ a 3D Secure payment system:
1. Enter your card details.
2. Authenticate your identity via a one-time code sent by your bank (via SMS).
3. Complete your payment. Once validated, you will receive a confirmation email.
Important Notes About Payment:
• Secure Information Handling: Paris Webservices (PWS) will never ask for your bank details via email. Payments should only be made through our secure platform or your bank's authentication page.
• Cross-Border Payments: Some banks may restrict 3D Secure payments made from outside your country of residence. Please verify with your bank if you experience issues.
• Supplier or Service Changes: In rare cases, suppliers may adjust dates, prices, or inclusions. In such cases, PWS reserves the right to accept or deny your payment.

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RESERVATION AND PAYMENT CONFIRMATION PROCESS
• Payments will remain on hold until our reservation center confirms the availability of services.
• Once confirmed, you will receive a personalized email for each booked tour, event, or service. If we cannot confirm your booking, we will notify you, and no charges will be applied.
• Confirmation Timeline: If the tour is available, confirmation will be provided within 1 business day, and your credit card will be charged 100% of the total cost, including taxes and booking fees.

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CURRENCY
• Charges will be debited in Euros. Prices include all applicable taxes and VAT.