* Our unique Pick and Go service allows you to pick up your bike(s) whenever you are ready. You can enjoy the city by bike and then bring them back when you are finished, without having to worry about closing time.
Once your booking has been confirmed, you will receive your bike number(s) and lock code(s). Find your bike(s) by looking at the numbers on the rear mudguard of the bikes. Now that you have your bike(s), simply unlock them by using the 4 digit code(s) that we have given you.
When you come back from your wonderful ride through the city, simply lock the bikes back to the cable, as they were when you picked them up !
* Because we know that theft is a possibility, we offer a 100% theft insurance. You will be completely covered and won’t have to pay anything if the bike is stolen.
Please be aware : Holland Bikes does not force you to subscribe to the theft insurance. They highly recommend it though. Please take into consideration that in case of theft during your rental, Holland Bikes will charge you 100% of the value of the bike.
Tour Operated by our partner Holland Bike
MEETING POINT & MAP
When you arrive, please enter the parking and go down to level -2. You will see the “Holland Bike” counter. Your bike will be waiting for you in the parking spaces just in front of our desk.
Your reservation is not confirmed until you receive a confirmation from us via email under 48 hours.
In the event you cancel your booking, cancellation fees will be charged as detailed below:
1) From 3 days prior to the event date, you will be charged a 100 % cancellation fee (No show)
2) 4 to 7 days prior to the event date, you will be charged a 50% cancellation fee
3) More than 7 days prior to the event, you will be charged a 5% cancellation fee
Advance payment is required to validate your reservation. Payments on this site can only be made by using MASTERCARD or VISA, through our secured Internet pages. Your bank card details will be encrypted (up to 128 bits) with the SSL (Secured Socket Layer) protocol. Your bank card details are never transmitted unencrypted on the Internet.
Payment stays on hold until the services are confirmed:
Occasionally our suppliers and / or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, PWS reserves the right to deny or accept your payment. Under this agreement, the processing of payments remains on hold until the services are confirmed by our central reservation. After this, you will receive a personalized email for each tour, event or service booked and paid, or a notification that we could not retain your payment. Please wait for our reply. If the tour is available, we will confirm within 1 business day and your credit card will be charged 100% of the cost of the tour, show, or other services (including tax), plus the booking fee indicated, if any. This amount will be debited in Euros. The rates shown include all taxes and VAT.
Any interruption of the tour or service during its delivery, at the client's request, shall not give rise to any refund. Any customer who arrives after the start time of the excursion shall be considered a "no show" and not refunded, whatever the reason for their tardiness. The organizer reserves the right to cancel or modify certain tours without notice if the client’s comfort or safety so requires. This could happen in a force majeure case, during a strike or demonstration, an administrative decision or exceptional closure...