Notre Dame Cathedral & Sainte Chapel Tour guided

PRACTICAL INFORMATION
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• Punctuality:
Please be ready on time at the designated meeting point
• Tickets and Transport:
Entrance tickets are included in the tour package. Important: This voucher is not valid for direct entry at the venue. It must be presented to the tour operator or guide as proof of booking.
• Footwear Recommendation:
Wear comfortable walking shoes suitable for uneven surfaces and extended walking. The Palace grounds and gardens are vast, and you will need sturdy footwear to navigate them comfortably.
• Priority Access:
The tour includes priority access to the Sainte Chapelle, allowing you to bypass regular ticket lines.
• Age-Related Discounts:
For tickets with preferential rates based on age (e.g., children, students, or seniors), valid proof of identity is required. Without appropriate documentation, access may be denied.
• Accessibility Challenges:
This tour is not wheelchair accessible and may be difficult to navigate for individuals with reduced mobility. Many pathways are cobblestoned or uneven, and some areas require stairs to access.
• Physical Fitness Requirements:
This tour involves 2-3 hours of walking, including crowded areas and outdoor paths. Participants should have a good level of physical fitness to fully enjoy the experience.
• Not Suitable for Certain Travelers:
This tour is not recommended for:
•Elderly individuals or those with reduced mobility.
• Travelers with serious medical conditions, such as heart problems, back issues, or other health concerns.
• Guide Limitations:
The guide cannot provide individual assistance. Participants must be capable of following the group independently without requiring additional help.
• Crowd Management:
The Sainte Chappelle & Notre Dame are a popular destination and often very crowded. Entry and scheduled tour times must be strictly adhered to in order to maintain group cohesion and access to designated areas.

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GOOD TO KNOW

• Bag Policy:
Large bags are not allowed in the Palace. Small backpacks are permitted. Plan accordingly if you need to carry personal items.
• Baby Strollers:
Baby strollers may be refused entry into the Cathedral. Families with young children should consider alternatives for navigating the site.
• Umbrella Advice:
Bring a small foldable umbrella for unpredictable weather conditions. Large umbrellas are not permitted inside the Palace.
• Audio Equipment:
The guide will provide an audio device with wired headphones to ensure all participants can hear the commentary. If you prefer, bring your own standard jack headphones (Bluetooth devices are not compatible).
• Health Concerns:
Visitors with health conditions or walking difficulties should carefully assess their ability to participate in the tour. The guide will not be able to provide individual attention to anyone experiencing discomfort.
• Security Controls:
Be prepared for potential delays at security checkpoints during peak times, even with priority access. Your patience is appreciated as these measures are in place for everyone’s safety.

CANCELLATION POLICY
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Please review our cancellation policy carefully before booking:
For Individual Bookings

1. Cancellations up to 2 days (48 hours) before the event:
• No cancellation fee will be charged.
2. Cancellations within 48 hours of the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."
Important Notes for Individual Bookings:
• Interruption of Tour or Service: If a client interrupts the tour or service during its delivery, no refund will be provided.
• Last-Minute Cancellations: Due to high demand for our expert guides, we are unable to accommodate last-minute cancellations. Please plan ahead to avoid any issues.
• Late Arrivals: Customers arriving after the tour has started will be considered a "no-show." No refunds or rescheduling will be offered, regardless of the reason.
• Uncertainty in Plans: If you are unsure about your availability or plans, we strongly advise against booking. Our policy is strict, and last-minute cancellations are disruptive to operations and guide availability.
• Travel Insurance Recommended: To protect your investment, we recommend purchasing travel insurance that covers unexpected events, such as illness, emergencies, or travel disruptions.
• Time Zone Awareness: Be mindful of time zone differences to avoid delays or missed tours. Refunds will not be provided for missed tours due to time management errors.
• Organizer Rights: We reserve the right to cancel or modify tours without prior notice if necessary for the comfort or safety of participants.
Your reservation is only confirmed once you receive a confirmation email from us within 48 hours of booking.

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For Group Bookings
1. Cancellations up to 7 days before the event:
• No cancellation fee; a full refund will be issued.
2. Cancellations between 7 days and 48 hours before the event:
• A 50% cancellation fee will apply.
3. Cancellations less than 48 hours before the event:
• A 100% cancellation fee applies. Any cancellation during this period will be considered a "no-show."
Important Notes for Group Bookings:
• Interruption of Tour or Service: If a group interrupts the tour or service during its delivery, no refund will be provided for the unused portion.
• Late Arrivals: Groups arriving after the scheduled start time will be considered a "no-show." No refunds or rescheduling will be offered.

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PAYMENT PROCESSING
Advance Payment Requirement
• Reservations require advance payment to be confirmed. Payments can be made using MasterCard or VISA through our secure online platform.
Secure Payment System (SSL)
• Your bank card details are encrypted (up to 128 bits) using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the internet. Payment will remain on hold until the services are confirmed.
3D Secure Payment System
To protect against online fraud, Visa and MasterCard employ a 3D Secure payment system:
1. Enter your card details.
2. Authenticate your identity via a one-time code sent by your bank (via SMS).
3. Complete your payment. Once validated, you will receive a confirmation email.
Important Notes About Payment:
• Secure Information Handling: Paris Webservices (PWS) will never ask for your bank details via email. Payments should only be made through our secure platform or your bank's authentication page.
• Cross-Border Payments: Some banks may restrict 3D Secure payments made from outside your country of residence. Please verify with your bank if you experience issues.
• Supplier or Service Changes: In rare cases, suppliers may adjust dates, prices, or inclusions. In such cases, PWS reserves the right to accept or deny your payment.

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RESERVATION AND PAYMENT CONFIRMATION PROCESS
• Payments will remain on hold until our reservation center confirms the availability of services.
• Once confirmed, you will receive a personalized email for each booked tour, event, or service. If we cannot confirm your booking, we will notify you, and no charges will be applied.
• Confirmation Timeline: If the tour is available, confirmation will be provided within 1 business day, and your credit card will be charged 100% of the total cost, including taxes and booking fees.

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CURRENCY
• Charges will be debited in Euros. Prices include all applicable taxes and VAT.