- What is included in the tour price?
The tour includes:
- Hotel pick-up and drop-off (in the western part of Paris only) or a meeting point option.
- Comfortable, air-conditioned transport.
- Priority access tickets to the Palace of Versailles and its gardens (when applicable).
- Services of a knowledgeable driver-guide.
- Free time to explore Versailles independently.
- How long is the tour?
The duration of the tour depends on the selected option:
- Half-Day Tour: Approximately 6 hours, including travel time to and from Versailles.
- Full-Day Tour: Approximately 8 hours, allowing more time to explore the Palace, gardens, Trianon estates, and surrounding areas at your leisure.
- Do I need to book in advance?
Yes, we recommend booking your tour as soon as possible, as spots are limited and Versailles is a very popular destination.
- Can I bring children?
Yes, children are welcome, but all participants, including children, must have a reservation. This is required for insurance purposes and to ensure group size limits are respected.
- Do I need to bring identification?
Yes, please bring a passport or valid ID, especially if you qualify for age-based discounts. Additionally, our drivers may verify your identity against the voucher provided to ensure the booking matches the participant. Please have your ID ready for verification if requested.
- Can I store luggage in the car or office?
No, for security reasons, including precautions against theft and other risks, it is not possible to store luggage in our vehicles or office.
- Is the tour wheelchair accessible?
Unfortunately, this tour is not suitable for individuals with reduced mobility or wheelchair users due to uneven surfaces and the extensive walking required. Versailles is immense, and in the past, there have been incidents where emergency services had to be called to assist visitors who struggled to navigate the site.
For a more comfortable and personalized experience, we recommend booking a private tour that can be tailored to your pace and specific needs. This option allows you to enjoy Versailles at your own rhythm without unnecessary strain.
- Can I eat or drink in the car?
No, eating or drinking in the car is strictly prohibited. This policy is in place to ensure:
- Cleanliness: Food and drinks can easily spill, leaving stains or odors that may inconvenience other passengers.
- Comfort: Maintaining a clean and comfortable environment is essential for all clients.
- Efficiency: Drivers need to focus on providing a smooth and safe ride without worrying about cleaning the vehicle between stops.
We kindly ask all passengers to respect this rule to preserve the quality of the experience for everyone. If needed, we recommend enjoying food or drinks before the tour or during designated breaks outside the vehicle. Thank you for your understanding and cooperation.
- What happens if I arrive late?
Late arrivals will be considered a “no show,” and the tour will proceed without you. Refunds or rescheduling are not possible for late arrivals, so please ensure you are on time.
Additionally, tickets to Versailles are time- and date-specific, meaning entry is strictly regulated. If you miss your scheduled time, entry will not be allowed, and tickets are non-refundable. Please plan accordingly to avoid delays.
- How long does the travel to Versailles take?
The journey from Paris to Versailles typically takes about 45 minutes to 1 hour, depending on traffic conditions.
Please note that the travel time may be slightly extended due to additional pick-ups for other clients. To ensure efficiency and comfort, we limit the number of pick-up stops to a maximum of 4 stops.
- What happens in case of bad weather?
The tour will proceed regardless of weather conditions. We recommend dressing appropriately and bringing an umbrella if rain is expected.
- Do you provide guided tours inside Versailles?
Yes, all our tours include the services of a licensed live guide inside the Palace of Versailles.
To enhance your experience and ensure clear communication, we provide audiophones during the guided portion of the tour. This allows you to hear the guide clearly, even in crowded or noisy areas, and enjoy a more immersive and informative visit.
Our professional guides are trained to offer in-depth insights into the history, art, and architecture of Versailles, making your visit both educational and memorable. You’ll have the opportunity to ask questions and gain a deeper understanding of this iconic landmark.
- Can I cancel my reservation?
Yes, cancellations are allowed:
- Individual bookings (up to 7 people): Free cancellation is available more than 48 hours before the tour.
- Group bookings (8 or more people): Free cancellation is available more than 7 days before the tour.
Cancellations outside these timeframes will incur a 100% fee.
- Are tickets to the gardens included?
Yes, tickets to the gardens are included in the tour price, even on days when special events such as the Musical Fountains Show (Grandes Eaux Musicales) or Musical Gardens (Jardins Musicaux) take place.
These events typically occur:
- Musical Fountains Show: On Saturdays, Sundays, and certain public holidays from April to October.
- Musical Gardens: On Tuesdays and Fridays during the same period.
Your ticket grants you access to the gardens on these days, so there is no additional fee required.
- Can I customize my tour?
Yes, private tours can be customized to your preferences. Please contact us for more details.
For any additional questions, feel free to reach out to us directly!
- Can I book a golf cart or bicycle?
No, we do not provide golf cart or bicycle rentals as part of our tours. However, for clients booking the Full-Day Tour, it is possible to rent these options directly at Versailles.
Please note that renting a golf cart or bicycle can take a significant amount of time, and we recommend carefully planning your visit to ensure you can fully explore the Palace, gardens, and Trianon estates. While these rentals can enhance your experience, they are subject to availability and may reduce the time you have to enjoy other areas.
